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As a Customer Success Manager at Syndio, you will manage customer relationships, guiding them to achieve workplace equity goals. Your responsibilities include advising on equity strategies, driving product usage, and collaborating with various internal teams to enhance client satisfaction and ensure compliance. Your role will also involve influencing the overall customer service strategy and training on workplace equity concepts.

The Head of Sales Development will lead a team of Sales Development Reps (SDR) and Account Development Reps (ADR), focusing on creating qualified opportunities for the sales team, coaching, and managing performance. Responsibilities include developing team goals, implementing processes, and collaborating with Sales and Marketing to optimize outcomes.

The Account Development Representative will generate new business opportunities by identifying, qualifying, and nurturing potential customers. Responsibilities include conducting outbound calls, creating email campaigns, building relationships with stakeholders, managing a pipeline of leads, and effectively communicating product value. Close collaboration with the sales team and continuous improvement of sales skills through training is expected.