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Lead the execution of self-service strategy across the Help Center and customer chatbot, ensuring effective information architecture and automation. Oversee content creation and analytics to optimize user experience and satisfaction while managing a team of writers and designers.

The Manager will lead knowledge management operations, oversee self-service strategy execution, manage technical writers and chatbot designers, and drive customer satisfaction through effective content and automation.

The role involves configuring and supporting Zuora Billing, optimizing subscription processes, and collaborating cross-functionally to enhance order-to-revenue workflows.

The Principal Product Manager will own a strategic product initiative, set the long-term vision, influence cross-functional teams, and mentor fellow PMs while focusing on revenue impact and roadmap decisions involving AI and integration-heavy products.

Lead the migration of financial models from Anaplan to Pigment, manage system administration, and collaborate on scalable technical solutions to improve financial planning processes.