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Monitor real-time queues, service levels, and agent performance across multiple channels. Provide timely information to leadership regarding the performance of the operation and adjust schedules in real-time to respond to changes in call volume and staffing. Collaborate with team leaders to ensure staffing meets demand and make proactive decisions to maintain SLAs. Provide real-time reporting and performance updates to leadership.

As a Staff Software Engineer for iOS at Grubhub, you will lead the architecture and development of high-scale applications, mentor other engineers, and ensure code quality. Responsibilities include implementing technology solutions, optimizing performance, collaborating on Frontend projects, and maintaining application health through on-call support.

As a Senior Software Engineer, you will build scalable and reliable applications, oversee deployment and maintenance, evaluate technologies, and write efficient code while ensuring system security and performance. You will work collaboratively with team members to address technical debt and enhance features, utilizing a variety of programming and cloud technologies.