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Responsible for supporting technical teams in the Configuration Management process, maintaining configuration baselines, and providing operational leadership. Develops and executes Configuration Management vision and strategy, maintains CMDB integrity, and collaborates with IT teams to leverage CMDB for value creation.

The ITOM Analyst IV will implement and support the ServiceNow ITOM solution, focusing on event management, health log analytics, and AIOps. Responsibilities include developing integrations, configuring event rules, reducing incident volumes, and ensuring seamless operational visibility across the enterprise.

The Senior Manager of Major Incident Management will lead a team of ITIL Certified Major Incident Managers to drive the complete lifecycle of all major incidents for the organization. Responsibilities include ensuring timely response to major incidents, facilitating crisis management events, driving resolution, and overseeing communication with stakeholders and executives.

The Solutions Architect II is responsible for translating business requirements into solution architecture, collaborating with teams to create effective technological solutions. They provide technical leadership, guide project execution, manage vendors, and evaluate project outcomes, ensuring alignment with enterprise architecture standards. The role involves designing scalable solutions, facilitating knowledge transfer, and staying updated on industry trends to drive innovation.

The IT Configuration Management Analyst IV is responsible for overseeing the Configuration Management process, maintaining configuration baselines and inventories, analyzing CMDB usage, and creating reports to improve IT operations. They will lead the development of configuration standards and collaborate with technical teams to enhance the management of the CMDB.

The Solutions Architect II translates business requirements into solution architecture, designs scalable and secure technology solutions, and ensures alignment with enterprise architecture. This role involves mentoring other architects, collaborating with stakeholders, evaluating project outcomes, and leading vendor selection.

The Senior Platform Engineer will manage the engineering, delivery, and operations of ADUSA's data center networks. Responsibilities include overseeing network infrastructure, ensuring robust connectivity for applications, and collaborating with various teams to enhance performance and availability. The engineer will also act as a subject matter expert in network design and solution engineering.