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The Senior Executive Business Partner at Klaviyo will provide executive support to the Chief Customer Officer, managing schedules, overseeing project management, coordinating meetings, and ensuring efficient communication within the organization. This role involves organizing logistics for events, attending meetings, and completing travel arrangements, with a proactive approach to prioritizing initiatives and maintaining customer satisfaction.

As the Manager of Customer Success, you will lead a team supporting MidMarket and Enterprise customers, focusing on recruitment, training, and ensuring an exceptional customer experience. You will manage operations, drive customer retention strategies, and collaborate with various teams to enhance customer outcomes.

The Director of Renewals Management at Klaviyo will lead a team focused on maximizing customer retention through effective renewal strategies and driving revenue growth. Responsibilities include overseeing contract renewals, enhancing customer experience, performing risk management, and optimizing renewal processes. This leadership role involves cross-functional collaboration and continuous process improvement.

The Senior Manager of Professional Services Operations at Klaviyo is responsible for driving operational excellence and optimizing processes for customer engagements. This involves supporting resource management, financial planning, service delivery, and improving operational efficiencies while collaborating across various departments to enhance customer experience.

The Senior Specialist in Culture Strategy & Programs at Klaviyo will lead various projects related to Culture, Diversity, Equity, Inclusion (DEI), and Learning & Talent Development. Responsibilities include planning, executing projects, tracking progress, managing communications with stakeholders, budget management, and evaluating project impacts while aligning initiatives with strategic company goals.

The Lead, Performance Design & Program Specialist at Klaviyo is responsible for designing and implementing effective performance processes and programs. This role involves collaboration with various stakeholders, leading performance review programs, utilizing innovative solutions, and managing change communication strategies to enhance the company's performance management practices.

The Lead, Employee Listening & Advanced Analytics at Klaviyo will co-design and manage employee listening and survey strategies, conduct advanced analytics on employee data, leverage innovative listening channels, and provide insights to drive talent experience and outcomes. The role requires collaboration with senior leaders and management of survey operations while ensuring data privacy and security.