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Generates new business opportunities through outbound prospecting, networking, relationship building, and lead qualification. Researches small and mid-sized business prospects, schedules discovery meetings, maintains CRM records, attends networking events, collaborates with marketing and technical teams, communicates technology service offerings, and meets monthly activity and opportunity-generation goals.

The Business Development Representative generates recurring revenue by conducting outbound calls, emails, and social outreach; researching prospects; qualifying leads; and setting appointments with decision-makers for Account Executives. The role maintains accurate CRM records, tracks prospecting activity, manages lead handoffs, follows the sales process, and develops knowledge of company services while meeting activity and revenue targets.

Drive new-logo sales for managed IT, cybersecurity, cloud, and consulting services. Prospect SMB clients, build executive relationships, develop proposals, present solutions, negotiate contracts, close deals, and achieve sales targets. Collaborate with marketing and technical teams, attend industry events, maintain CRM records, and ensure smooth client handoffs. The role is fully focused on hunting and requires a strong Houston-area network and MSP/MSSP sales background.

Generates new business opportunities by conducting cold and warm outreach, researching prospects, qualifying leads, and scheduling meetings with decision-makers for Account Executives. Maintains prospect records and activity in HubSpot, manages assigned leads through handoff, follows the sales process, and develops knowledge of IT and cybersecurity services. The role requires strong communication, accountability, motivation, and the ability to work independently from an Aldridge office.

Manages relationships across a portfolio of managed-services clients, serving as the bridge between technical teams and executive sponsors. Responsibilities include monitoring account health, leading client meetings and business reviews, presenting service trends, coordinating escalations, maintaining CRM and roadmap documentation, identifying roadmap and upsell opportunities, and aligning internal teams on delivery. Requires IT infrastructure familiarity and up to 20% travel.

Owns day-to-day service delivery for assigned client accounts across Service Desk, NOC, SOC, and Professional Services. Ensures SLA compliance, manages tickets and escalations, monitors delivery risks, translates IT roadmaps into operational plans, and coordinates cross-functional teams. Tracks KPIs such as CSAT, ticket aging, resolution time, and escalation frequency using reporting tools. The role proactively identifies systemic issues, supports service governance, and communicates technical delivery status to technical and non-technical stakeholders.

Provides end-user IT support for managed-service clients, resolving hardware, software, email, printer, application, and account issues. Manages Active Directory tasks, onboarding and offboarding, workstation and laptop setup, troubleshooting, ticket documentation, and service-quality goals. Requires at least one year of technical support experience, strong communication and problem-solving skills, and the ability to work onsite and travel up to 50% within the territory.

Provides technical support for client systems in an MSP environment. Responsibilities include resolving end-user issues, managing Active Directory accounts and permissions, troubleshooting printers, email, applications, workstations, and laptops, handling onboarding and offboarding, documenting tickets, and maintaining user satisfaction. The role is hybrid, requires up to 50% travel within the territory, and involves occasional lifting of 25 pounds.

Leads Aldridge’s security strategy, client-facing vCISO advisory practice, compliance consulting, security solution direction, presales support, and SOC oversight. Establishes security standards, evaluates tools and partners, manages major incident escalation, reports risk and performance to leadership, and owns hiring, development, and the internal security program. Requires executive communication, revenue partnership, compliance expertise, and accountability for managed detection and response outcomes.

Provide end-user technical support including Active Directory management, workstation builds, printer and email troubleshooting, application assistance, new user onboarding/offboarding, and ticket management; meet utilization goals and occasionally travel onsite (up to 50%).