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The Onboarding Specialist will assess new patients for home care services, train caregivers on using the FreedomCare App, and collaborate with care managers. Responsibilities include conducting orientations, evaluating client care needs, and improving procedures for caregiver training.
As an Engagement Specialist I at FreedomCare, you will connect with potential patients and caregivers, initiate meaningful conversations about home care services, manage inbound and outbound communication, and nurture leads to sign up. You will also collect necessary information for the intake process and strive to enhance customer experiences while meeting targets.
The Team Lead will oversee the Engagement team, ensuring seamless customer service for patients and caregivers. Responsibilities include mentoring sales specialists, conducting training sessions, managing team performance, handling escalations, and identifying areas for process improvement.
The Engagement Specialist I engages potential patients and caregivers, nurturing relationships and guiding them through the onboarding process. Responsibilities include managing information requests, conducting follow-ups, and validating patient information, while aiming to improve customer experiences and meet targets.
The Compliance & Risk Analyst will support compliance training programs, audit responses, and ensure adherence to regulations. Responsibilities include building training, monitoring compliance risks, conducting audits, reporting trends, and preparing for audits and inspections. This role serves as a liaison between management and compliance teams.
The Senior Accountant will oversee financial close processes, prepare detailed workpapers, manage soft closes, and ensure GAAP compliance in financial reporting. This role also involves problem-solving and collaboration with multiple teams to ensure accurate transactions and reporting.
The Wellness Coordinator enhances the Caregiver's experience by educating them on benefits, providing customer service, conducting orientations, processing employment verifications, and ensuring effective communication. They manage caregiver data, resolve concerns, and meet internal metrics in a fast-paced environment.
As a Finance Specialist, you will coordinate billing, assist with collections, payment posting, payroll, and other financial projects, while receiving hands-on training in relevant skills.
The Salesforce Developer will work collaboratively with a team to design and implement scalable solutions on the Salesforce platform, utilizing technologies like Salesforce Lightning and APIs. Responsibilities include architecture design, process automation, debugging, and system support. The role emphasizes continuous learning and improvement within an Agile framework.
The Onboarding Specialist will facilitate the enrollment process for patients in the CDS program, guiding caregivers in documentation and application submissions, conducting orientations, and ensuring compliance with client service standards using Salesforce CRM.
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