As a Jr. SOC Analyst at RKON, you will work on the Security Operations Center team to manage vulnerabilities, conduct security analysis, and respond to security threats. Your responsibilities include identifying assets, performing penetration tests, collaborating with clients, and documenting your findings to ensure the security of client information assets.

The Analyst (Tier I) in End User Engineering provides high-quality IT help desk support, reacting to service requests, troubleshooting incidents, and ensuring customer satisfaction. They manage ticketing processes, offer solutions for hardware/software issues, and maintain service level expectations while supporting users with various technologies.

The RKON Network Support Operator, Tier II will be responsible for providing daily support for managed services clients' environments to ensure meeting service level agreements. Responsibilities include troubleshooting network connectivity issues, modifying firewall security policies, configuring SASE/SSE solutions, implementing VPNs, and maintaining expert knowledge of various operating systems. The role requires 3-5 years of experience in a client-facing role with expertise in networking protocols and security best practices.