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The Principal Customer Success Manager drives customer loyalty and adoption of Trellix Solutions. This role involves consulting with key accounts, developing success plans, collaborating with sales teams, advocating for customer needs, handling deployment escalations, and identifying risks to customer outcomes.

The Solutions Engineer at Trellix will provide technical support in the sales process, understanding customer requirements, developing solutions and proposals, leading presentations and demonstrations, and managing technical responses to RFIs/RFPs. They will also collaborate with sales teams to create pipelines and ensure customer satisfaction while staying updated on industry trends.

As a Senior Customer Success Manager at Trellix, you will build strong relationships with key stakeholders, understand customer needs, and develop success plans to drive product adoption and satisfaction. You will collaborate with sales for transitions and expansion opportunities while addressing customer challenges and risks to ensure desired outcomes and loyalty.