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Coordinates HVAC installation orders from entry through completion, monitors progress, schedules internal teams and installers, optimizes workflow, and resolves bottlenecks. Serves as the primary liaison among installation teams, Territory Sales Managers, installers, vendors, customers, and leadership. Responsibilities also include supporting field training, gathering customer requirements, recruiting qualified installers, and managing Territory Sales Managers’ installation projects.

Coordinates HVAC and appliance installation orders, schedules, workflows, installers, and internal teams. Tracks project progress, identifies process slowdowns, supports field training, gathers customer requirements, and serves as the primary liaison among installers, Territory Sales Managers, installation teams, vendors, and leadership. The role also recruits qualified installers and manages installation projects across assigned markets.

Coordinates and tracks HVAC installation orders, schedules installations, monitors workflows, and resolves operational delays. Acts as liaison among installation teams, territory sales managers, installers, vendors, and management. Responsibilities include supporting field training, gathering customer requirements, sourcing qualified installers, and managing territory sales managers’ installation projects. Requires HVAC and appliance knowledge, A2L refrigerant familiarity, EPA certification, Microsoft Office proficiency, a valid driver’s license, and strong organizational and communication skills.

Supports strategic accounts and sales management by maintaining sales pipelines, pricing, discounts, customer records, reports, account access, GL codes, catalogs, and shopping lists. Assists with program rollouts, branch expansion account imports, credit alerts, customer transitions, and administrative coordination with national account managers. The role helps improve sales team efficiency, customer retention, and market penetration.

Supports organizational development and talent management initiatives, including succession planning, competency frameworks, career paths, leadership development, performance management, and workforce planning. Partners with HR and business leaders, analyzes organizational and talent data, facilitates workshops and focus groups, develops competency-based selection tools, maintains reports and program resources, conducts needs assessments, and evaluates program effectiveness and business impact.

Analyze competitive pricing, supplier costs, market conditions, and margins to recommend price changes. Maintain product cross-reference and taxonomy databases, monitor competitor and minimum pricing, support contract and quote reviews, and identify sales opportunities from overstock and deadstock. Collaborate with product specialists, merchandising, sales, renovation, and national account teams on pricing strategies, gap analysis, flyer items, catalog pricing, and go-to-market recommendations.

Manage corporate travel policies, budgets, and business travel arrangements for executives and employees. Book flights, hotels, and rental cars using Sabre GDS; coordinate visitor accommodations; negotiate vendor rates; research travel options; monitor travel spending; prepare budget reports; and resolve travel-related issues. The role requires strong organization, communication, customer service, travel-management knowledge, and occasional availability outside normal hours for urgent travel problems.

Presents and sells company products and services, develops customer relationships, conducts frequent customer visits and calls, prepares sales materials and proposals, identifies prospects, resolves customer issues, supports collections, analyzes sales reports, and assists with associate training.

Manage and grow national customer accounts by presenting and selling products, developing quotes and presentations, maintaining relationships, calling and visiting multiple customers daily, troubleshooting issues, supporting collections, using company sales reports, and training associates.

Manage customer credit accounts by reviewing credit applications, billing discrepancies, and collecting past-due invoices. Grant credit, post payments, maintain electronic CRM notes, review terms with customers, document financial status and collection efforts, and determine when accounts should be turned over to the legal department.