The Customer Success Manager will facilitate EVERY’s transition from pre-commercial to commercial operations by optimizing customer relationships and supporting sales processes. Responsibilities include managing sampling, supplier reviews, customer onboarding, order fulfillment, and enhancing cross-functional communication with marketing and business development. The role requires creating customer success strategies and improving operational efficiency to meet customer needs.

The Customer and Marketing Manager at EVERY™ is responsible for leading commercial processes, optimizing order fulfillment, and developing customer success strategies. This role involves collaborating across teams to align product development and marketing strategies with customer needs and ensuring a seamless customer experience throughout the sales pipeline.

Lead the scale-up of downstream processing (DSP) operations from pilot scale to full-scale manufacturing. Develop strategies for efficient and cost-effective production, collaborate with CMOs, oversee DSP operations, and drive commercialization support and plant operations. Responsible for team development and ensuring product quality and consistency.