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Supports AV, IT, networking, conferencing, webcasting, lighting, and event technology for meetings and events. Troubleshoots equipment, hardware, software, and connectivity issues; coordinates pre-event technology requirements; operates room systems; supports event setup and strike; and provides customer assistance. The role collaborates with property, production, technology, vendor, and event teams to deliver seamless client experiences while maintaining equipment, procedures, and professional service standards.

Manage and grow key hospitality accounts through consultative sales, account planning, site inspections, client meetings, networking, and business development. Generate, negotiate, and close agreements while achieving revenue and conversion targets. Maintain account intelligence in the CRM, identify partnership opportunities, support regional sales initiatives, and maximize client experience and event-related upsell revenue.

Verify client records for commissionable amounts, process commission payments end-to-end, review subledger (Salesforce) for data accuracy, support AP payment runs, communicate status to internal and external stakeholders, and assist month-end commission close and system automation efforts.

Lead design, build, and maintenance of enterprise multi-tenant network architecture across venues and cloud. Drive automation, monitoring, AWS cloud networking, virtualization/K8s, Juniper/Cisco platforms, WiFi troubleshooting, and WAN technologies while supporting operations and on-call rotation.

Operate and maintain large-format video switchers (Analog Way Aquilons/Ascenders), manage video processing for projector blends and LED walls, troubleshoot live-event issues, collaborate with production teams, document setups, and ensure safety compliance.

The Senior Account Manager will exceed revenue targets, cultivate client relationships, drive new growth, and manage a portfolio of accounts within the hospitality industry.