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As a VoIP Technical Support Representative, you will respond to customer inquiries on technical issues, resolve problems, and provide product knowledge. Responsibilities include documenting interactions in the CRM, maintaining a positive attitude, and collaborating with other departments to improve customer satisfaction and performance.

The Renewals Operation Analyst provides operational and analytical support to the Director of Renewals, focusing on performance tracking, pipeline analysis, process improvement, and cross-functional collaboration within the renewals team.

The Senior Renewals Manager leads the Commercial Renewals team, focusing on strategic planning, process optimization, and performance management, while mentoring Team Leaders and aligning organizational goals. The role involves utilizing data analytics for decision-making and ensuring effective collaboration across teams to enhance customer success and achieve KPIs.

As a Renewals Specialist I, you will manage the automated renewal checklist, track renewal notices, and facilitate communication with clients for renewals. Responsibilities include coordinating with Renewal Managers and performing administrative tasks as required.

Technical Support Representative II responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction. Onsite position in Clark, Pampanga. Responsibilities include providing support via phone, chat, and email, troubleshooting devices, creating knowledge base articles, and optimizing systems.

Provide technical support to customers experiencing technical issues with products or services, troubleshoot problems, and offer timely solutions. Ensure customer satisfaction and loyalty through excellent service. Research and maintain case records, create knowledge base articles, and optimize systems.

The Data Engineer will build and manage data infrastructure, create data pipelines for scalability, and develop visualizations and BI dashboards, focusing on ETL processes, data transformations, and reporting. Responsibilities include migrating data to Google BigQuery, working with DBT, and engaging in model building for growth forecasting and ad-hoc analytics.