We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
This a Hybrid Setup at BGC, Taguig (at least 2 days a month onsite)
What does a day in the life of a Renewal Specialist look like?
- Own the automated renewal checklist activity for all accounts due each renewal cohort. Each checklist component below should be performed by RS as detailed in the standard process.
- Responsible for tracking Automated Renewal Notices
- Performs a proper hand-off to Renewal Manager for all renewals that requires client engagement/communication – negotiation, upsell/down sell, cancellation, etc.
- Ensures that all renewals are properly set for discount recapture based on MSA
- Performs other administrative function as defined and delegated by the line manager
- Work hand in hand with Renewal Managers/SR Renewal Managers to help drive renewals
-Account Level Details
-Renewal Opportunity Details
-Quote / Proposal Details
-Cart Level Details
-Final Renewal Opportunity Level
What are the required qualifications of a Renewal Specialist?
- At least 1 year of experience in renewals, sales or sales support; open to any industry; BPO set up
- 2-year college degree or equivalent business experience
- Amenable to work on a Hybrid Setup at BGC, Taguig (2 days/month)
Having these qualifications are helpful, but not required
- Experience working with SaaS account
- Experience recording information in Salesforce or similar CRM system
- Experience with negotiations, discovery call, and various client engagement conversation
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Top Skills
What We Do
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.
Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
