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Lead strategic CX design by defining North Star experiences, conducting customer research and journey mapping, prototyping and testing, and translating insights into measurable recommendations. Partner with VoC, product and delivery teams to prioritize MVPs, influence stakeholders, and drive experience strategy across channels in an Agile value-stream environment.

Lead and develop a regional team of Recruiting Consultants to meet recruiting and production goals for 1099 contract sales roles. Plan and execute recruiting strategies with regional leaders, support challenging markets with hands-on sourcing and interviewing, train managers on recruiting processes, track regional recruiting metrics, and partner with sourcing, IT, and contracting teams to improve tools and pipeline quality. Frequent travel required across assigned states.

Sell Unum employee benefits by building and maintaining producer relationships, managing a high-volume territory (small to mid-sized employers), executing renewal strategy, generating quotes/sales, and collaborating with field and home office resources to achieve revenue and retention goals while applying underwriting, financial analysis, and solution-selling skills.

Lead and grow a data engineering team to modernise Unum's cloud and hybrid data platforms. Design scalable pipelines, migrate legacy systems, enforce engineering standards, ensure data quality, governance and security, and partner with architecture, product and data science to deliver analytics and AI-ready data products.

Lead enterprise sourcing and supplier management: develop and execute category sourcing strategies, run RFX events, negotiate contracts, perform cost and financial analyses, manage supplier performance/scorecards, collaborate cross-functionally, and ensure contract compliance and risk mitigation.

Serve as a Business Analyst on an agile IT team translating business and compliance requests into clear requirements for delivery. Partner with Product Owners, developers, QA, and offshore teams to analyze legacy applications, create user stories, manage backlogs, support PI planning and UAT, identify cross-system impacts, and ensure successful releases while driving process improvements and maintaining SDLC documentation and traceability.

Entry-level role responsible for learning and adjudicating voluntary benefits claims. Develop product, policy, and regulatory knowledge; manage a caseload; validate claims; document decisions; coordinate with medical and specialized resources; and deliver excellent customer service while following procedures and regulatory requirements.

Client relationship lead for large, complex group benefits accounts (2,000+ lives). Designs and executes customized service and growth strategies, oversees implementations, consults on claims and health management, drives renewals and retention, partners with sales and internal teams, and conducts frequent face‑to‑face client meetings and site visits.

Serve as FMLA and Disability subject matter expert during sales, evaluate prospect plan designs, recommend Unum solutions and integrations, consult with brokers and HR leaders, support Sales strategies, document interactions in Salesforce, identify trends, deliver presentations, and support product development and client retention.

The Underwriting Consultant evaluates and selects risk, ensuring profitable acquisition and retention of cases. Responsibilities include consulting with partners, conducting risk assessments, policy development, and mentoring junior underwriters.