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The AI Insights Specialist leads the development of AI solution insights and best practices for customers, ensuring effective delivery and governance of AI projects. They analyze customer needs, offer consultative guidance, track program progress, and manage engagement risks while facilitating collaboration among teams and stakeholders.

As a Staff Research Developer at ServiceNow, you will design and implement advanced AI models, optimize data and model architectures, and lead the development of large-scale training pipelines using cutting-edge hardware and techniques.

The Senior Engagement Manager is responsible for overseeing the timely and budget-compliant delivery of solutions in collaboration with customer teams and partners. This role includes managing project governance, timelines, scope, risk, and financials while mentoring team members to achieve desired customer outcomes. A thorough understanding of customer goals and the ability to drive complex issues to resolution are essential.