Top Tech Jobs & Startup Jobs

Manage a call center collections team: hire, train, coach, monitor performance, enforce compliance, handle escalations, run reports, set schedules, and drive process improvements to minimize delinquency and loss.

Manage an operations team to ensure service quality, compliance, and efficiency. Hire, train, coach, and evaluate staff; analyze performance metrics; handle escalations; improve workflows, tools, and processes; collaborate with vendors and cross-functional teams; maintain documentation and operating procedures; run daily reports and meet service level targets.

Develop and maintain dealer relationships to enroll new dealerships, educate dealers on lending programs, review and process dealer agreements, provide timely customer service, track signup objectives, maintain electronic records, and support cross-functional projects.

Lead Learning & Development strategy by partnering with leaders to assess needs, design and deliver instructional programs, supervise Training Specialists, manage L&D operations, vendor relationships, and evaluate program effectiveness.

Manage a territory of auto dealerships to drive auto loan originations through high-volume outbound calling (80-120 calls/day), develop dealer relationships, collaborate on deal strategy, document activity in Salesforce and industry software, and hit sales goals with a base plus performance bonus.

Review recorded customer interactions and documents to confirm compliance with company scripts, policies, and regulations; compile QA metrics, identify trends and deviations, provide feedback to operational leaders, maintain QA records, and support process improvement and special projects.

Provide Tier 2 system support for GLS proprietary systems and SaaS platforms: troubleshoot incidents, coordinate vendor escalations, test fixes, document root causes and resolutions, create knowledge base articles, train Tier 1 staff, enhance monitoring, and support system maintenance and feature rollouts.

Manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls to consumers/dealers/insurers, improve customer/dealer experience, cross-train on departmental tasks, and support special projects as assigned.

Perform administrative recoveries tasks to manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls, support quality assurance, cross-train on departmental activities, and complete special projects to improve customer/dealer experience.

Review and calculate applicant income and supporting documents for loan funding, ensure compliance with company and regulatory guidelines, communicate documentation needs with dealerships, log and maintain electronic records, correct contracts and verify collateral, and meet turnaround and volume targets while supporting cross-team collaboration.