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As an Account Executive in the SMB space, responsible for full cycle sales role from prospecting to close by running online demos of KnowBe4’s Security Awareness Training Platform and closing net new business. Prospective clients are small and mid-sized businesses.

The Technical Program Manager translates product vision into technical user stories for development. Responsibilities include defining initiatives, gathering information, assisting teams in understanding project intent, and prioritizing user stories. They require a blend of project management, business analysis, and technical experience, with a focus on communication and teamwork.

The Senior Partner Marketing Manager is responsible for driving partner-sourced revenue through effective marketing initiatives and communications. They oversee the global partner communications plan and collaborate with various teams to ensure the success of channel and alliances partners. This role requires a minimum of 3 years of experience in channel & alliances marketing with a focus on partner messaging and communications.

The Tech Support position is responsible for assisting customers with onboarding and product configuration, troubleshooting technical issues, and ensuring a positive customer experience. The role involves collaborating with the Product team, managing help desk tickets, and providing training to end-users.

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.

The Tech Support (Tier 1) position works with customers and end-users to troubleshoot and resolve issues related to onboarding, platform use, and general console problems. They also work with the Product team to provide feedback and enhance KnowBe4's products. Overall, they ensure an awesome customer experience.

The Cloud Integration Developer at KnowBe4 designs, maintains, and troubleshoots internal solutions. Responsibilities include enhancing integrations, building applications, and improving workflow tools. The role requires collaboration with SREs and Data Engineers to meet business objectives, as well as employing best practices in architecture and security.