Top Tech Jobs & Startups Jobs

The Senior Customer Experience Manager oversees customer relationships, ensuring satisfaction with projects and services. They manage schedules and budgets, consults with team members, analyze complex client situations, and maintain communication with relationship managers to enhance project success and client contentment.

The Senior Customer Experience Manager at Q2 oversees client relationships, ensuring satisfaction with services and projects. This role involves analyzing client situations, managing complex accounts, coordinating with project teams, and maintaining clear communication with clients and internal teams. The manager also assists in implementing project delivery to maximize client satisfaction and support future business opportunities.

The Senior Customer Experience Manager will oversee customer relationships, ensuring satisfaction with company projects and services, managing schedules and budgets, and collaborating with internal teams to meet shared goals. Responsibilities include analyzing client situations, maintaining communication with Relationship Managers, and supervising project delivery for high client satisfaction.

The Customer Success Manager will ensure the success of relationships with Alt-Fi Lenders by participating in implementation processes, analyzing client needs, coordinating with internal teams, managing contract renewals, and identifying opportunities for cross-selling Q2 products and services.

The Enterprise Resource Manager oversees staffing operations to ensure optimal resource utilization across client engagements. Responsibilities include managing staffing needs, driving strategic initiatives, and communicating capacity risks to management. This role also involves developing data-driven models for forecasting and assisting in project transitions.

The Program Manager will oversee ongoing implementation projects, serving as the primary contact for clients. Responsibilities include leading clients through project lifecycles, managing project tasks, creating schedules, problem-solving, and ensuring successful transitions to support post-implementation.

The Program Manager will oversee the implementation of projects, working closely with clients to support Q2's mobile banking technology. This role includes managing project tasks, maintaining schedules, communicating status, and ensuring successful transitions from implementation to go-live.