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The Customer Support Specialist at Latch provides exceptional support to users through multiple channels, handles hardware and software/platform issues, manages knowledge bases, and collaborates internally to enhance operations. The role involves addressing escalated issues, monitoring user experiences, and working flexible hours including weekends.

As a Principal Software Engineer specializing in Cloud, you will lead the design and implementation of scalable, high-performance cloud solutions, mentor engineering teams, and collaborate cross-functionally to deliver effective cloud architectures. You will also define processes for cloud development and contribute to advanced problem-solving for high-impact issues within cloud services and microservices.

As a Product Manager, you will lead the development of software solutions for the Door product suite, drive project execution, and manage the product lifecycle from inception to launch while collaborating with cross-functional teams and stakeholders.