Product Manager

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.
Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.

About the role

We are seeking a Product Manager with a strong background in building software solutions within a SaaS/marketplace environment. The ideal candidate will drive the development of new tools and features in the Door product suite. With several years of experience, you will oversee the planning, execution, and delivery of complex technical projects, ensuring alignment with business goals and stakeholder expectations.

Product Development, Strategy, and Execution:

• Become the subject matter expert on Door products, customers, and how customers use them. 
• Experience with consumer-facing products as well as and B2B2C products, specifically native applications.
• Experience with both mobile and web-based applications.
  Experience with Access, Prop-tech, and Services Products a plus.
• Identify areas for improvement and potential features, prioritizing based on customer insights, business needs, and data-driven decision-making, utilizing and understanding data from analytics and BI tools like Looker, Tableau, Mixpanel, etc. 
• Manage the product lifecycle from concept through launch, setting vision strategy and priorities, defining requirements, and ensuring deadlines are met. Leverage tools such as Confluence, Jira, Miro, Asana.
• Collaborate with UX/UI designers to ensure the platform remains user friendly and intuitive.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, including schedules, resource allocation, and budgets.
• Identify and mitigate potential risks to minimize impact on project timelines and objectives.
• Resolve issues proactively during project execution, ensuring minimal disruption to schedules.
• Adapt project plans to respond to changing requirements or unexpected challenges.
• Serve as the primary point of contact for stakeholders, keeping them informed of progress, risks, and outcomes.
• Facilitate effective communication between technical teams and non-technical stakeholders.
• Manage stakeholder expectations and negotiate project priorities when necessary.

Team Leadership and Cross-Functional Work:

• Lead cross-functional teams of developers, designers, QA engineers, and other technical professionals— Foster collaboration and communication across teams to ensure seamless project execution.
• Collaborate with technical leads to ensure solutions align with architectural standards and best practices.
• Review and approve technical documentation for accuracy and completeness.
• Stay current with industry trends and emerging technologies to inform project decisions and strategy.
• Prepare and present project status reports, including key metrics, risks, and accomplishments, to leadership and stakeholders.
• Conduct post-project evaluations to identify lessons learned and opportunities for improvement.

Qualifications:

• Several years of experience as a Product Manager or similar role in a SaaS product management or related environment.
•  Proven ability to leverage data to make product improvement decisions.
•  Proven experience managing complex projects with crossfunctional teams, including remote or distributed teams.
•  Strong understanding of software development lifecycle (SDLC) and agile methodologies.
•  Outstanding communication and presentation skills, with the ability to articulate complex concepts to diverse stakeholders.
•  A keen eye for good design and usability, with experience working closely with UX/UI teams.
•  Strong problemsolving skills, analytical capabilities, and attention to detail.
•  Proficiency in product management software and agile methodologies.
•  PMP, PMI-ACP, CSM, or other relevant certifications are a plus.

Joining us means:

• Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive and equitable environment for all.

Attention Job Seekers: Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.