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The Key Account Manager will manage relationships with strategic dealer groups, drive retention, uncover growth opportunities, and collaborate cross-functionally to enhance customer success in the automotive industry.

Serve as product SME and performance manager for dealership solutions (CRM, DMS, Service, Marketing). Drive adoption, analyze KPIs, deliver coaching, workflows, and ROI storytelling to improve dealership operations and support renewals and expansions. Collaborate with Account Management, Product, Engineering, Support, and Marketing; perform usage audits, on-site/virtual training, and document progress.

Lead and coach a team of project managers to meet field operations metrics (quality, cycle time, accuracy). Oversee capacity, onboarding, training, performance feedback, and claims assessment for high-net-worth or collectible property claims while ensuring excellent customer service and communication.

Manage and grow customer relationships, handle payment-related inquiries and collections, negotiate payment solutions, resolve disputes with internal teams, analyze payment behavior to mitigate risk, maintain compliance records, and provide insights to improve processes and customer retention.

The Consolidation Manager oversees the monthly worldwide financial close process, consolidating financial statements in compliance with GAAP, managing accounting ledgers, preparing financial reports, and implementing software tools for team coordination.

Manage a portfolio of eBay sellers to drive GMV growth, retention, and listing quality. Monitor seller health, onboard and train new sellers, troubleshoot eLINK/listing issues, provide marketplace insights to stakeholders, and support sales and outreach initiatives while representing the company at industry events.

Serve as a product SME and performance-focused consultant for dealership solutions (DMS/CRM/Service/Marketing). Drive product adoption, analyze performance KPIs, deliver coaching and playbooks, conduct on-site and virtual engagements, provide ROI storytelling to support renewals and expansion, and collaborate with Account Management, Product, Support, and Marketing to resolve issues and surface product insights.

Senior account leader responsible for retention, renewals, and expansion across strategic automotive dealer groups. Align Solera DMS/CRM/Service/Marketing solutions to dealer objectives, drive upsell and multi-solution adoption, lead executive business reviews, manage customer health and escalations, and coordinate cross-functional teams to deliver measurable ROI and revenue growth.

Own a book of automotive dealer accounts to drive retention, renewals, product adoption, and expansion. Build relationships with dealer leadership, manage renewals, identify risks, create account plans, partner with SMEs and services to improve KPIs, and drive cross-sell/upsell across DMS, CRM, service, and marketing solutions.

Drive net-new revenue and expand accounts within independent auto repair shops and small chains. Own full sales cycle from prospecting to close, perform consultative discovery, deliver tailored demos, manage pipeline/forecasting, negotiate deals, and coordinate onboarding with Implementation and Customer Success. Represent the product at local/regional events and provide customer feedback to Product and Marketing.