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Coordinate and complete internal onboarding tasks for new facilities and patients. Configure pharmacy management systems (workflows, templates, ECM), perform QA/testing, troubleshoot interfaces, serve as primary eMAR/EHR contact, ensure compliance, and support pharmacy operations to ensure smooth, accurate service startups.

Support customer experience, sales, and account management teams by coordinating projects, preparing customer-facing materials, maintaining CRM data, conducting research and lead generation, and handling administrative and operational tasks to improve workflows and customer engagement.

Process patient bills and insurance claims for a long-term care pharmacy. Verify eligibility, resolve claim rejections, manage patient records and payments, respond to billing inquiries, prepare audit documentation, and support billing month-end reporting while ensuring HIPAA compliance and collaborating with clinical and operations teams.

Sell and expand pharmacy services to long-term care and assisted living clients. Build and maintain customer relationships, train facility staff, assist with smooth service startups, consult on compliance, participate in marketing and local associations, and support pharmacy operations as needed.