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Process and assess insurance claims against product terms, manage service queues, meet service-level timeframes, provide professional advice to clients, collaborate with underwriting, and deliver accurate, customer-focused outcomes while working a rotating Auckland roster and completing an initial six-week office training.

Manage, maintain and integrate core SaaS platforms and infrastructure (Office365, Atlassian, Okta, Exchange, AD, AWS FSx). Implement controls for data governance, identity/SSO, licensing and cost optimisation. Drive adoption, automation, monitoring, troubleshooting, and vendor/project management to ensure secure, scalable platform operations.

Manage inbound and outbound participant enquiries, conduct needs-based sales and retention conversations, own a lead pipeline to meet conversion and retention targets, maintain accurate CRM records, escalate risks, ensure NDIS-compliant information, and collaborate with stakeholders to improve participant experience.

Responsible for designing, developing, and supporting applications to fulfill business needs, ensuring quality, performance, security, and continuous improvement while providing mentorship to junior developers.