Digital Experience Strategist

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles. 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.

Let’s talk about this role

As the Digital Experience Strategist, you will help create digital strategies to solve business problems that promote user experience.

You will partner with stakeholders across the organisation to document business requirements and objectives while working with technical experts to develop solutions.

Focused on improving member satisfaction, increasing completion of self-service actions, contributing to meeting additional member needs via cross-sell and improving health engagement and literacy will all be key outcomes.

Let’s talk about you

The successful candidate will have 3+ years marketing or digital experience, with demonstrated application in web design/content. You will have a good understanding of user experience, behaviour and design principles and how this is applied to experiment implementation and analysis.

Influencing, negotiating and communications skills will be key to success as we refine overall strategies and align prioritisation of initiatives and backlogs based on member benefit and commercial value.

Furthermore, we’re looking for:

• Ability to analyse data using different data sources

• Proven experience working in digital analytics, optimisation or behavioural research positions

• Applied understanding of SEO in content and web design

• Proven experience in applying innovation or optimisation frameworks

• Experience working with Optimizely and/or other Optimisation tools

• Previous experience working in health insurance or financial services (preferred)

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.