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Lead and develop Client Experience Managers to improve operational consistency, workforce planning, escalation governance, and data-driven performance across SaaS and AI-enabled accounts. Drive portfolio operational standards, risk management, capacity planning, and continuous improvement to boost leadership capability, scalability, and client outcomes.

Lead and develop Client Experience Managers to drive operational excellence across a portfolio. Establish standards for governance, escalation, workforce planning, and data-driven performance. Coach leaders, implement continuous improvement, and enable scalable, consistent SaaS/AI-enabled service delivery to improve client and business outcomes.

Lead and develop a team of Client Experience Managers to drive operational excellence across a portfolio. Own workforce planning, escalation governance, performance management, and continuous improvement. Partner with leaders to implement standards, data-driven decision-making, and scalable processes that improve client and business outcomes in SaaS and AI-enabled environments.

Lead and develop a team of Client Experience Managers to improve operational consistency, workforce planning, escalation governance, and data-driven performance across SaaS and AI-enabled client programs. Drive operational standards, continuous improvement, risk mitigation, and leadership capability to deliver scalable, predictable client outcomes.