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As a Senior Software Engineer, you will develop software solutions for e-commerce logistics, improve existing software, and implement best practices while supporting systems after hours on a rotational basis.

The BI Engineer at Takealot will lead BI analytical projects, develop solutions, and provide expertise in data analysis and reporting tools, while collaborating with multiple stakeholders and enhancing BI architecture.

Lead growth strategy for acquisition, reactivation, and retention across paid media, CRM and in-app merchandising. Build KPIs, run data-driven experiments, collaborate with Brand/Product/Analytics, and scale campaigns to drive habit formation and order growth for an app-based ecommerce/food delivery business.

Own and govern the Zendesk and SurveyMonkey platforms: administer configurations, handle escalations, design integrations (APIs/webhooks/SDKs), build BigQuery/Looker reporting, perform compliance audits (POPIA/GDPR), liaise with vendors, and lead technical planning for CX initiatives.

Manage end-to-end lifecycle and automated CRM journeys (onboarding, conversion, winback), build personalised/triggered campaigns using Braze and Liquid, coordinate creative and approvals, run A/B tests and segmentation, monitor/report CRM metrics, and optimise processes to increase retention, LTV, and reduce churn.

As a Senior Software Engineer, you'll architect and develop scalable systems, design secure APIs, and work with distributed architectures and cloud technologies.

Evaluate and improve Marketplace operational processes; perform audits, RCA and data analysis for storage, handling and process conformance; design process flows, 5S initiatives and forecasting models; support continuous improvement using lean/Six Sigma and simulation; assist facility design and build operational tools.

Lead design and delivery of a simplified, enterprise-scale data architecture and real-time event-driven data layer. Establish Group-level data governance standards, automation, AI/LLM integration guardrails, and onboarding/telemetry tooling. Mentor senior engineers and produce architecture, documentation, and governance artefacts to enable operational analytics and scalable self-service.

Design, build, evaluate and productionize machine learning models and scalable data pipelines for e-commerce. Collaborate on design and code reviews, analyze large customer datasets, and improve ML systems in production.

Design, secure, and automate cloud infrastructure for high-scale e-commerce. Manage Kubernetes clusters and critical services (Kafka, Nginx, Memcache), implement monitoring and hardening, develop automation and integration glue code, and support production operations to ensure platform reliability and performance.