Outbound Manager

takealot.com, a leading South African online retailer, is looking for a highly talented Outbound Manager to join our team in Johannesburg..

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

The purpose of this role is to provide comprehensive administrative support to our Springbok branch. This role is responsible for handling all essential administrative tasks, ensuring smooth and efficient branch operations. The successful candidate will play a key role in supporting daily activities, maintaining accurate records, coordinating office functions, and assisting the team to meet objectives.

The position reports to: GM Operations.

Your responsibilities may include:

• Overall management and coordination of all warehousing function in the Outbound area.
• Outbound operations will include Inventory management, picking, packing, staging and handover/dispatching of stock.
• Ensuring returned damaged stock is processed and ready for collection on time and in full
• Introduce and maintain daily productivity metrics to ensure that staff structures are running efficiently
• Collaborate with other departments to coordinate outbound activities and ensure timely delivery of goods to customers. 
• Process and operational improvements within the return to supplier function
• Strategic reviews of departmental KPIs and SLAs
• Daily, weekly & monthly commercial reporting management
• Liaise with and work with other departments.
• Optimizing all workflow activities within the different stakeholders and departments.
• Collaborate with line managers to identify staff training and development needs for improved performance.
• Demonstrate, train, and enforce Operational “Best Practices”
• Assist in the coaching of staff towards meeting and exceeding performance expectations for quantity, quality, timeliness, and efficiency
• Identify areas that need the most improvement and report to GM Operations for quality and performance enhancement.
• Manage performance with all staff within the department 
• Train and support the understanding of operational KPIs
• Work on ad hoc projects and events.
• Preparation of management reports
• Collaborate with project and operations managers

Qualifications and attributes: 

• Tertiary qualification / Diploma preferred in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Preferred
• 3 - 5 years field experience in operations
• Experience in the management of stock
• Strong People management
• Full understanding of a WMS, application, troubleshooting, and reporting dashboards
• Minimum 3 years’ experience in management role in operations

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.