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The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention by driving the adoption of the company's software, developing account expansion strategies, consulting with customers, renewing contracts, onboarding new customers, and creating feedback loops with product management.

The Lead Development Representative will qualify and set appointments for the sales team, manage inbound inquiries, conduct prospecting through calls and emails, maintain accurate lead activity in CRM, and understand and articulate Brightidea's technology offerings. Excellent communication skills and resourcefulness are essential for success.

The Technical Implementation Consultant will provide product training, technical expertise, and configuration support to clients, creating tailored solutions based on their needs. They will manage project documentation, facilitate client learning sessions, and advise on technical best practices, all while collaborating with internal and external teams to drive innovation in client organizations.