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Manage daily operational tasks including handling payments reconciliation, resolving issues/queries raised by Merchants, Customers, or Banks. Coordinating with various teams and stakeholders for resolution of financial issues and ensuring 100% reconciliation. Generating reports and managing month-end deliverables. Requires 8-10 years of experience in Operations of Payment Gateway/E-wallet/Fintech firm, knowledge of MS-Office (Excel, Power Point), excellent communication and problem-solving skills, and ability to work independently in a fast-paced environment.

The Associate Manager - New Initiatives Client Success will manage accounts, ensuring customer satisfaction and identifying growth opportunities. Responsibilities include facilitating project workflows, analyzing customer feedback, preparing documentation for clients, and leading customer success strategies to improve retention and delight, particularly in the digital banking sector.

The Associate Manager will establish relationships with new clients, oversee onboarding and training, increase product adoption, ensure customer retention, and enhance satisfaction levels. This role involves collaborating with project teams, analyzing client performance metrics, and communicating effectively with management to maximize customer success.

Senior Associate role in a new-age digital banking hub focused on onboarding clients, managing new merchant acquisition, upselling products, and collaborating with cross-functional teams.

Manager of Public Policy role at Razorpay responsible for developing and implementing public policy and regulatory affairs strategies, engaging with government agencies and policymakers, leading advocacy efforts, and monitoring regulatory changes. The role involves stakeholder engagement, internal collaboration, training and awareness programs, and risk management to protect the company's interests.

The Manager Product Design will lead a team of multidisciplinary designers, manage design projects, shape product direction, mentor team members, set quality standards, and improve design processes driven by user behavior and data.

The Executive - Finance role involves managing accounts payable, reconciling vendor statements, overseeing GST and income tax compliance, and assisting with month-end closings and audits. Responsibilities include maintaining payment trackers, validating invoices, ensuring timely payments, and participating in audit processes.