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The Rapid Response Technician role provides Service Desk technical support to clients, addressing and resolving desktop hardware, application, and endpoint peripheral issues. This role involves working with clients and collaborating with team members to ensure efficient problem resolution and high customer satisfaction.

Service Desk Coordinators at Network Coverage play a critical role in providing excellent customer service, coordinating support requests, monitoring SLAs, and assisting with tech dispatches. They prioritize and assign tickets, track performance indicators, and ensure customer inquiries are addressed promptly and professionally. Technical expertise in IT infrastructures, network topologies, operating systems, and security is required for this role.