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The Group Risk Manager coordinates and executes risk management activities across the EQ Group to ensure risks are identified, assessed, monitored, and reported. Responsibilities include managing risk reporting, developing risk frameworks, providing guidance, and enhancing risk awareness across the organization.

The Principal Customer Experience Executive is responsible for quality checking, complaint and trend analysis, and continuous improvement within retirement solutions. Duties include analyzing quality data, delivering coaching plans, managing operational risks, and ensuring training and motivation of team members.

The Process Executive is responsible for carrying out clerical and support duties, ensuring timely completion of account and data administration. They respond to processing inquiries, participate in team workload, adhere to compliance and regulatory requirements, and contribute to improving processes within Equiniti.

The Customer Experience Executive will handle inbound calls and emails from shareholders, assisting them with their queries and ensuring compliance with service standards. The role involves contributing to team workload and improving personal skills while also identifying process improvement opportunities.

The Customer Experience Executive is responsible for assisting shareholders with buying and selling shares, addressing customer queries, and ensuring compliance with regulations and company standards. This role requires excellent communication skills, familiarity with CRM systems, and the ability to meet performance targets.

The Principal Customer Experience Executive is responsible for quality checking, complaint analysis, trend analysis, and continuous improvement efforts. This role includes training team members, identifying and resolving operational issues, and ensuring adherence to quality and information security policies. The incumbent will drive improvements in quality performance and motivate team members.

The Administrator will provide administration services to clients, ensuring accurate record maintenance and resolving queries related to pension administration. Responsibilities include processing documentation, compiling reports, and offering technical guidance to team members while identifying process improvements for enhanced customer service.