Senior Software Engineer

Management Level

F

Role Summary

As a developer you will be required to support the underlying platforms of LAMDA and PAPPS/PARIS. This will include:

• live support - since the business cannot afford for the systems to be down for any extended period of time
• implementation of new features (either regulatory or in response to requests from clients)
• resolution of any reported product or data faults.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Support the day-to-day operation of the systems and assist in the resolution of any technical issues that cannot be solved by first or second line support
• Work with all members of the team, and other departments within EQ, to help ensure that the system is available to defined SLAs– and assist in the investigation and resolution of any issues that cause the system to be unavailable
• Contributing to initial development effort estimates for new work
• Analysing and specifying any changes or fixes required to the core system (or its associated systems and interfaces)
• Undertaking project development work in accordance with agreed specifications
• Undertaking ad-hoc development work against any reported faults or desirable enhancements
• Assisting in planning testing of any new work
• Following the defined software development lifecycle and standards used by the team, which covers specification, source code control, software development, testing and release

Skills, Knowledge & Experience

The successful candidate will demonstrate the following experience skills and behaviours:

• Previous experience in Oracle development – essential
• Experience of other programming languages (eg SQL, C#, .NET, FoxPro)
• Formal training in software development
• Exposure to formal software development lifecycles
• Experience in supporting a large multi-user application in an operational environment
• Pensions & Insurance application experience – desirable

General Skills and Knowledge

• Excellent verbal, written and presentational skills
• Ability to develop working relationships with developers and users
• Ability to calm and be supportive to users in a panic
• Ability to prioritise short-term operational demands with longer-term development
• Commercially aware
• Approachable
• Proactive
• Willing to take the initiative
• Willing to work longer hours when operational urgent needs arise
• Self-motivated
• Responsible
• Able to see the “big picture”
   

Core Values & Behaviours

Trust

• Acts with integrity and high personal standards in dealings with others.
• Treats others with respect, openness, honesty and fairness (empathy).

• Says what they mean; walks the talk. 

• Accepts responsibility rather than apportioning blame.
• Creates the right blend of support and challenge – for self and others.
• Maintains the organisation’s reputation for high standards of business conduct.

Client Focus

• Adds values and builds true partnerships.
• Effectively manages expectations to achieve a positive outcome. 
• Takes personal responsibility for the performance of the Client relationships.
• Makes a strong positive impact and professional impression.
• Builds effective networks (internally and externally).
• Effectively communicates with Clients and key stakeholders.
• Manages, maintains and promotes each relationship to deliver added value solutions and maximise growth potential.
• Probes facts and opinions to determine underlying needs and expectations to find out what Clients/Customer’s really need today and identify future requirements.
• Pro-actively manages all stakeholders throughout contract renewal and tender processes. 
• Motivate others to meet and exceed customer service standards by creating the right working environment and relationships.

Belief

• Is passionate and believes in what we do and who we are.
• Champions collaboration across the business for the benefit of Clients and Customers.

• Maintains their motivation and commitment, despite changes in direction.

• Consistently demonstrates the EQ Group Values, even under pressure.

People

• Acts as a role model to others.
• Positive, enthusiastic and supportive of others.
• Promotes teamwork and works effectively with others to achieve own and wider business goals.

• Leads in sharing good practice, knowledge and experience with others.

• Embraces challenges and responds quickly and positively to change.
• Is receptive, flexible and resilient.
• Adopts personal style to suit the situation and needs of others.
• Leads, coaches and develops others to reach their full potential.

Excellence

• Passionate about delivering service excellence and putting the Client / Customer first.
• Works hard to get it right first time and keep promises and commitments to others.
• Pro-actively takes actions and works with others to enhance our performance and reputation.
• Takes ownership for problems and finds solutions.
• Constantly searches for opportunities to add value and reduce costs for the Business and Clients. 
• Continuously learns and improves from experience and shares this with others.
• Involves and leverages knowledge of others in decision making and problem solving.
• Makes decisions by evaluating options and uses commercial and market awareness to make appropriate recommendations.
• Effective use of own time and commits to realistic deadlines.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.