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The Senior Network Engineer at Equiniti is responsible for the implementation, installation, and operational support of network infrastructure and Data Centres, utilizing various multi-vendor technologies for routing, switching, and firewall management. The role involves automation using tools like Terraform and Ansible, alongside experience with public cloud networking and various security technologies. The position requires a strong background in networking with an on-call duty.

The Team Leader will oversee and manage the customer experience team, ensuring service quality and efficiency. Responsibilities include planning workflows, monitoring performance, training team members, and ensuring compliance with policies and procedures while supporting the operational unit's alignment with UK teams.

The Customer Experience Executive will assist shareholders with buying and selling shares and address customer queries. Responsibilities include answering inbound calls and emails, contributing to team workload, and supporting junior team members while adhering to company regulations.

The Continuous Improvement Analyst will support operational excellence by identifying improvement opportunities, assessing business processes, and implementing strategies to enhance efficiency and quality while reducing costs. They will engage with stakeholders, carry out root cause analysis, and create metrics to monitor new processes.

As a Customer Experience Executive, you will support operational activities in the voice process, ensuring high-quality customer interactions and adherence to SLAs. You will engage with customers, provide information, and resolve queries, contributing to the overall efficiency of the operations team.

The Pensions Administrator will support servicing teams in processing applications, handling general customer inquiries, and ensuring compliance with legislation. The role includes liaison with customers and advisers, managing various administrative tasks, and conducting quality checks. Fluency in French and German is essential.

The Complaints Administrator will monitor and log complaints, summarize their nature, and ensure timely responses. Responsibilities include generating correspondence, supporting the team with admin tasks, processing payments, and contributing to reports while adhering to regulatory standards.