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The role of Customer Support Specialist at RateHawk involves resolving client issues through a CRM system, advising clients on bookings, and communicating with suppliers and clients via email and phone. The position emphasizes soft skills, quick learning, and understanding the travel business.

The Local Support Specialist will take calls to provide initial advice to B2B partners in Spanish, manage communication regarding ongoing cases, assist other operations teams in Spanish, handle info requests, and maintain records in the CRM system.

The Customer Support Specialist will manage incident resolution for retail and corporate clients using a CRM system. Responsibilities include resolving client issues, advising on bookings, and communicating with suppliers. The role requires effective problem-solving skills and knowledge of travel business operations.

The Senior User Acquisition Manager is responsible for developing and implementing lead generation strategies for B2B brands, analyzing the customer acquisition funnel, conducting A/B tests, and launching targeted advertising campaigns using audience data. The role requires a strong understanding of unit economics and experience with omni-channel registration funnels.

The Sales Manager for South Korea will promote the company's international project, develop and implement sales activities, onboard new partners, manage commercial deals, ensure compliance with commercial conditions, and conduct market analysis. The role requires strong relationship-building skills and experience in the travel industry.

The Senior User Acquisition Manager will develop and implement lead generation strategies for B2B brands, analyze customer acquisition funnels, run targeted advertising campaigns, and optimize landing pages through testing. The role also requires a deep understanding of B2B unit economics and lead generation tools.

The Lead of B2B User Acquisition Strategy will align with product, sales, and marketing teams to optimize customer acquisition and retention. Responsibilities include developing acquisition strategies across various channels, managing marketing budgets, and ensuring effective collaboration across teams to set goals and enhance effectiveness.