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The HR Manager serves as a liaison between the station and headquarters, overseeing Team Member Experience programs including recruiting, onboarding, and performance management. They assess HR practices, implement improvements, manage pay and incentive programs, and ensure compliance with employment laws while facilitating training for team leaders.

The Ramp Manager oversees ramp activities, ensuring a safe and high-quality service for ground handling. Responsibilities include managing staff, conducting briefings, providing support to management, coaching employees, and maintaining safety and quality standards. The role requires leadership skills, excellent communication, and conflict resolution abilities.

Ramp Supervisors lead the ground handling operations at airports, ensuring timely departures and arrivals. They supervise and train staff, handle passenger baggage and cargo, operate heavy equipment, and maintain aircraft cleanliness. Flexibility in scheduling and adherence to safety protocols are critical to ensure efficient service.