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The Team Lead, Workforce Systems & Reporting is responsible for leading a team of analysts, ensuring operational effectiveness, coordinating workflows, analyzing data, and implementing reporting tools. They will also manage testing and project goals while recommending improvements based on analyses to enhance the performance of the Contact Center Operations.

The Senior Recruiter will lead high-volume recruitment for Call Center Operations, utilizing innovative sourcing techniques and technology. Responsibilities include developing talent sourcing strategies, leveraging CRM platforms, acting as an employment brand ambassador, and tracking ROI on sourcing efforts. The role emphasizes building strong relationships with hiring managers and efficiently managing multiple requisitions.

The Manager, Network Account Management will oversee the Account Team, focusing on building relationships with key providers to enhance engagement, quality, and profitability. Responsibilities include strategic planning, negotiating provider agreements, coordinating internal resources, and implementing projects while understanding market trends.