Team Lead Operations • Enrollment & Billing

The primary responsibility of the Team Lead, Operations Analytics is to oversee the daily activities and assignments of an analytics team including Sr. Business Analysts, Data Analysts, Business Analysts, Operations Analysts, etc. The Team Lead will manage analysis requests and help in the evaluation of refining the report generation process. Additionally, he/she is responsible to collaborate with business partners on various strategies that are critical to improving identified processes and to evaluate, measure, monitor, design and control business processes.

**This position is Hybrid NY or Hybrid FL

Duties & Responsibilities:

• Provide day-to-day supervisory leadership to Analytics Team
• Manage the teams’ progress on various report requests, projects, and testing to ensure quality and deadlines are met
• Provide continuous coaching and training to analysts in all aspects of reporting analytics, insights, metrics & best practices
• Enforce change management of batch uploads to minimize impact and improve data quality
• Develop strategies to implement and execute business process excellence and process improvement initiatives
• Oversee root cause analysis and gather processes/programs to establish costs and benefits of process effectiveness and efficiency
• Collaborate with various functional areas to achieve optimal results in process redesign and implementation of new methodologies
• Identify and maintain proper version control for all report codes
• Analyze processes for efficiency and effectiveness; provides solutions for minimizing complexity and waste, based on thorough analysis
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
• Respond to any regulatory or compliance requests for information or audits in a timely and accurate manner
• Additional duties as assigned.

Minimum Qualifications:

• Bachelor’s degree from an accredited College or University or equivalent work experience
• Working experience leading a group, team, project or as a supervisor/manager
• Experience training, mentoring and managing a team of Business Analysts
• Work experience demonstrating analytical and problem-solving skills
• Familiarity with writing SQL queries for analyzing data and establishing business rules and requirements
• Familiarity with relational database structures, theories, principles and practices
• Familiarity with data models and/or data modelling
• Work experience interpreting data through completion of complex reports using tools such as Excel, Access, Business Object, SAS, and other reporting platforms
• Experience creating presentations in Microsoft PowerPoint and conducting presentations to senior leaders

Preferred Qualifications:

• Experience working within the Healthcare industry.
• 2 years demonstrated experience in a supervisory or management role
• Data Analysis experience
• Experience in gathering requirements, designing, testing and implementing using Software Development Life Cycle
• Project management skills for planning, coordination and communication

Compliance & Regulatory Responsibilities: See Above

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $81,100 - $117,470

• All Other Locations (within approved locations): $71,600 - $106,505

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.