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The ITSM IT Specialist I will manage IT automated systems and support program requirements for an American scientific agency. Responsibilities include analyzing hardware, software, and systems issues, defining service level agreements, and providing support for project teams and program managers in the IT domain.

The ITSM IT Specialist (Developer) will design and develop web pages and user interface features, ensure website safety, apply internet firewall technologies, and manage user security compliance. They will work in collaboration with a multi-functional team to support the needs of a scientific agency within the Department of Commerce.

The ITSM IT Policy Specialist will assist in interpreting and implementing IT public policy initiatives, supporting long-term strategy development, tracking legislation, and making policy recommendations. Daily meetings with clients will ensure progress and priority management while providing management support for evaluating financial data related to departmental processes.