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The Senior Director of Consumer Retention will lead a global team focused on enhancing customer retention and satisfaction. This role involves developing strategies to minimize churn and maximize customer lifetime value while driving team performance and executing effective retention operations.

The Senior Director of Consumer Retention at Nerdy will lead efforts to enhance customer retention and loyalty through strategic initiatives. This role involves managing a global team, driving performance in customer support, and implementing effective processes to reduce churn. The candidate must be passionate about technology and possess strong leadership skills to cultivate a high-performance culture in contact center operations.

The Senior Growth Marketing Manager at Nerdy will develop and execute strategies for customer acquisition and retention using various marketing channels. Responsibilities include collaboration across teams to build landing pages, email campaigns, and performance marketing initiatives, emphasizing data fluency and scalable solutions.