Top Tech Jobs & Startup Jobs

As a Technical Product Support Specialist, you will assist customers with their technical issues related to medical devices, particularly the twiist insulin pump. Responsibilities include handling calls and emails, troubleshooting, documenting interactions, and coaching new team members. The role requires critical thinking and effective communication skills to ensure high-quality customer support.

The Senior Manager, Technical Product Support is responsible for leading the Customer Contact Center team, managing operations, coaching staff, and ensuring quality customer service for medical device users. The role includes troubleshooting support issues, training team members, and improving processes to enhance customer experience while adhering to regulatory standards.

The Territory Business Leader will work with Clinical Diabetes Specialists to promote and launch innovative insulin pumps and other Sequel products. Responsibilities include developing strategies, building relationships with healthcare providers, facilitating product experiences, managing leads, and representing products at educational forums. Senior level applicants will mentor junior staff and lead team meetings.