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As a Senior Technical Program Manager, you will drive the successful delivery of products by overseeing project coordination, managing cross-functional teams, and ensuring adherence to project timelines and goals. You will collaborate with stakeholders, maintain project plans, and align release processes across multiple teams.

As a Senior Software Engineer in Customer Engineering, you will work alongside customers to resolve product-related issues, ensure product adoption, and improve satisfaction. You will drive issue resolution, identify improvements, and develop diagnostic tools to assist in troubleshooting and reduce mean time to resolution (MTTR).

The Customer Success Manager will enhance customer relationships and ensure satisfaction, focusing on retention, expansion, and customer success metrics. Responsibilities include managing onboarding, conducting quarterly business reviews, and ensuring continuous customer engagement to align with their scientific objectives.