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As an Associate Manager in Workforce Analytics, you will monitor real-time performance metrics to ensure contractual KPIs are met, provide support to supervisors, and prepare end-of-day performance analyses. Strong leadership, communication skills, and the ability to manage multiple priorities are essential in this role.

The Team Manager will lead a team of Consultants, driving performance to meet KPIs, manage key metrics such as attrition, and coach team members. The role involves updating management on customer trends and influencing organizational initiatives.

The Reports Analyst will analyze and create reports using MS Office applications, particularly Excel and Access. They will deliver solutions that meet client requirements and improve the reporting process while working independently and effectively communicating with the leadership team.

The Real Time Analyst will monitor service level performance, correlate metrics with staff adherence, coordinate offline activities, and prepare performance analysis reports, ensuring improved productivity and service levels.

The Workforce Scheduler is responsible for creating optimal shift schedules, generating staffing plans, forecasting transaction volumes, planning team activities, coordinating with service delivery, and reconciling employee schedules.

The Workforce Scheduler is responsible for creating optimal shift schedules and rosters, ensuring adherence to goals and client requirements. They will also generate forecasts for transaction volume, plan team activities, and reconcile employee data while demonstrating strong leadership skills.

The Reports Analyst at Sutherland will create and manage daily, weekly, and monthly reports for the leadership team, utilizing MS Excel and Access. The role requires strong analytical and communication skills, and the ability to improve reporting processes efficiently. Candidates should be proficient with MS Office applications and possess strong problem-solving abilities.