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The Operations Analyst is responsible for coordinating and optimizing operational activities to meet customer demands and ensure smooth operations. They must analyze problems, communicate effectively, and prioritize tasks to maintain workflow. Key competencies include problem-solving, communication, and resource allocation. Required qualifications include 1 year of operations experience, a Bachelor's degree, strong computer skills, and exceptional communication abilities. Fluency in English or Spanish and flexibility for after-hours work are preferred.

The Operations Analyst is responsible for monitoring systems, communication channels, and tools to ensure smooth operations and timely problem resolution. They must prioritize tasks, maintain constant communication, and report any issues to leadership. Required to have strong computer skills, attention to detail, and excellent communication skills. Multilingual skills are a plus.

Responsible for managing client invoice reconciliation and billing process, process improvement, recruitment, and client relationships in the APAC region. Supervising a team of 6-10 offshore team members to validate invoices and ensure accuracy. Leading process improvement initiatives, managing recruitment, and fostering client and supplier relationships. Proficient in using API's proprietary software ACES.

Oversee daily billing operations, collaborate with teams and customers, monitor billing metrics, mentor junior staff, review processes for efficiency, recommend optimizations, participate in special projects.