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The Operations Analyst monitors systems and manages communication to ensure minimal impact on customer operations. They analyze and prioritize tasks, maintain workflow between shifts, and report issues to leadership, all while focusing on problem solving and improving processes.

The Jr. Operations Team Leader is responsible for monitoring and organizing the operation to ensure efficiency. They oversee analysts' tasks, communicate with stakeholders, and solve operational problems. Required skills include problem-solving, leadership, and communication proficiency. The role requires at least 2 years of experience in the travel industry and a Bachelor's degree in business administration or related field. Fluency in English and Spanish is required, along with strong attention to detail and the ability to work in a fast-paced environment.