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Leading and coordinating resources, response, and communications during system and/or product outages or service degradations. Responsible for incident management, root cause analysis, and driving process improvements. Leading projects and initiatives for the Incident Response Team. Continuous monitoring of customer impacts and communication during events.

The System Analyst Technology position at Syniverse involves analyzing, designing, developing, troubleshooting, and testing Syniverse products. Responsibilities include understanding project domains, developing and unit testing systems, troubleshooting software, and maintaining process adherence. The role also entails collaborating with cross-functional teams, consulting on technical issues, and providing technical support.

Lead Incident Management Engineer responsible for coordinating resources, response, and communications during system outages or service degradations. Requires expertise in incident response, Root Cause Analysis, and process improvement. Involves leading projects for the Incident Response Team and continuous learning of Syniverse products and infrastructure.

This role provides administrative support for the Tax team at Syniverse, including organizing, scanning, validating, and destroying tax documents.

Provide system administration and maintenance, data backup and recovery, system configuration, software/hardware analysis, and troubleshooting. Collaborate with teams for software upgrades, performance analysis, and problem resolution. Requires strong Unix/Linux skills, database management knowledge, and experience with DevOps and Agile methodologies.

The SE Support role at Syniverse involves providing technical solutions to complex problems, addressing day-to-day customer issues, and evolving common infrastructure like network and servers. Key responsibilities include providing escalated technical support, coordinating support cases, analyzing metrics, and continuously monitoring production servers and applications.

Develop, troubleshoot, and analyze Syniverse products. Define and support testing activities, manage tasks, and communicate with stakeholders. Develop test cases, analyze test results, and document defects. Execute test scripts and provide daily test statuses. Stay current with technology trends.