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Support Ninja

Technical Support Lead (SaaS)

17 Days Ago

Manila, First District NCR, National Capital Region, PHL

Remote

1,063 Employees

5-7 Years of Experience

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1,063 Employees

5-7 Years of Experience

Other

The Technical Support Lead (SaaS) manages Tier 1 and Tier 2 Technical Support teams to provide exceptional customer service, ensuring high performance and continuous improvement. Responsibilities include handling team performance, coaching, managing BPO relationships, escalating issues, and collaborating with engineering for bug troubleshooting.

Support Ninja

SaaS Application Lead

17 Days Ago

Manila, First District NCR, National Capital Region, PHL

Remote

1,063 Employees

5-7 Years of Experience

Apply

1,063 Employees

5-7 Years of Experience

Other

As a SaaS Application Support Lead, you will manage Tier 1 and Tier 2 Technical Support teams, ensuring world-class customer support. Responsibilities include coaching team members, handling escalations, developing support processes, and collaborating with engineering for bug troubleshooting. A focus on continuous improvement is essential.

Support Ninja

General Accounting Specialist

17 Days Ago

Manila, First District NCR, National Capital Region, PHL

Remote

1,063 Employees

3-5 Years of Experience

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1,063 Employees

3-5 Years of Experience

Other

As a General Accounting Specialist, you will manage supplier invoices, prepare monthly account reconciliations, post journal entries, maintain financial records, and ensure compliance with government reporting requirements. You will also assist in the financial statement close process and coordinate with external auditors for annual audits.

Support Ninja

VoIP Technical Support

17 Days Ago

Manila, First District NCR, National Capital Region, PHL

Remote

1,063 Employees

1-3 Years of Experience

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1,063 Employees

1-3 Years of Experience

Other

As a VoIP Technical Support Representative, you will respond to customer inquiries on technical issues, resolve problems, and provide product knowledge. Responsibilities include documenting interactions in the CRM, maintaining a positive attitude, and collaborating with other departments to improve customer satisfaction and performance.

Support Ninja

Data Engineer (Data Build Tool)

22 Days Ago

Metro Manila, PHL

Remote

1,063 Employees

5-7 Years of Experience

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1,063 Employees

5-7 Years of Experience

Other

The Data Engineer will build and manage data infrastructure, create data pipelines for scalability, and develop visualizations and BI dashboards, focusing on ETL processes, data transformations, and reporting. Responsibilities include migrating data to Google BigQuery, working with DBT, and engaging in model building for growth forecasting and ad-hoc analytics.