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The Workforce Planning Specialist ensures proper staffing plans are executed, adjusts schedules based on forecasts, analyzes intraday data for optimization, produces forecasts, publishes staffing reports, communicates staffing metrics, and collaborates with various departments for operational efficiency.

As a Technical Support Representative, you will provide technical assistance to customers via phone, chat, and email. Your role involves troubleshooting issues, guiding customers through device and account setups, maintaining case records, and developing knowledge base articles to enhance self-help resources.

The Technical Support (SaaS) role involves handling Level 1 inbound calls, chats, and emails, troubleshooting customer issues, managing escalations, and improving service processes. The position requires effective communication, empathetic support, and familiarity with CRM and help desk software, primarily assisting customers with software-related inquiries and ensuring timely resolutions.