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The Associate Customer Success Manager at Transfr will drive product adoption, manage customer engagements, ensure smooth implementation processes, and maintain proactive communication for customer retention and satisfaction. The role includes collaborating with the Customer Success team to address challenges, gather customer feedback, and improve business metrics related to customer relationships.

As an Associate Customer Success Manager, you will support customer engagement and retention, drive product adoption, and ensure customers leverage the value of Transfr's offerings. You will collaborate with the Customer Success team to address challenges, facilitate renewals, and implement customers' success plans, driving improvements in business metrics and customer feedback processes.

The Account Executive at Transfr is responsible for generating new business in the K12 and Higher Education sectors by utilizing sales processes to identify opportunities, develop proposals, and engage with customers to address their needs, while also collaborating with the marketing team and managing contracts.