Leads engineering operations across a 500+ person R&D organization, focusing on program execution, process design, delivery coaching, change management, organizational design, flow optimization, capacity planning, release management, and delivery metrics. Partners with engineering, product, data, and executive teams to improve operational effectiveness, scale successful practices, and support organizational transformation in an AI-enabled environment.

Provide technical customer support for SmartRecruiters’ global SaaS clients by answering questions, resolving issues, educating users, identifying technical problems, and driving customer satisfaction. Collaborate with product, engineering, and professional services teams, while contributing to support projects and customer-success initiatives.