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Provides advanced bilingual English and Canadian French support for employee payroll payment services. Responsibilities include processing and reconciling payments, handling ACH reversals and stop payments, applying Canadian banking rules, resolving complex payroll exceptions, prioritizing urgent requests, coordinating with internal teams and banks, supporting client implementations, identifying operational risks, and improving procedures and documentation.

Designs and develops scalable AI-powered systems, including AI agents, intelligent assistants, LLM integrations, multi-agent workflows, RAG architectures, and evaluation pipelines. Provides hands-on technical leadership, establishes architecture and engineering standards, drives CI/CD and DevOps practices, ensures reliability, observability, security, compliance, and responsible AI development, and mentors engineers. Collaborates with product, design, and operations teams to deliver complex AI features and supports systems in production.

Leads the strategic and operational direction of a WFM software engineering sub-function. Oversees multiple engineering teams through directors and managers, sets technical and organizational strategy, allocates resources and budgets, and drives reliable, scalable software delivery. Develops engineering leaders, establishes modern practices including AI-assisted development, CI/CD, automated testing, observability, and secure development, and partners cross-functionally on product roadmaps and complex technical decisions.

Leads the strategy, roadmap, delivery, and operational excellence of UKG’s enterprise finance technology portfolio, spanning ERP, procurement, accounting, billing, revenue recognition, tax, and treasury. Builds and manages product teams, partners with Finance and Technology executives, oversees integrations and controls, and drives AI-enabled automation, analytics, adoption, and measurable business outcomes. Requires extensive enterprise finance systems, product leadership, transformation, and people-management experience.

Build and scale production-grade agentic AI systems using Google ADK and related platforms. Responsibilities include agent development, enterprise integrations, multi-agent orchestration, technical design, testing, deployment, observability, service health, lifecycle management, and performance optimization. The role owns software delivery from requirements through maintenance, contributes to engineering practices, mentors teammates, documents solutions, and evaluates emerging agentic AI technologies.

Develops customer narratives, executive presentations, demonstrations, proposals, sales plays, and workshops for complex B2B opportunities. Partners with Sales, Pre-Sales, Product, Marketing, and subject matter experts to translate customer needs, product capabilities, market context, and competitive insights into compelling value messaging. Advises sellers on customer engagement, maintains accurate reusable content, captures field feedback, and improves sales enablement materials and workflows.

Lead multiple UKG Pro Suite customer implementation projects from kickoff through go-live. Manage project plans, scope, timelines, resources, risks, issues, deliverables, and escalations while coordinating customer and internal teams. Maintain clear communication, manage expectations and scope changes, ensure milestones and quality standards are met, and deliver a strong customer experience.

Provides advanced payroll tax and client service expertise for complex situations, escalations, compliance risks, and high-visibility accounts. Advises team members, supports client meetings and QBR preparation, interprets employment tax requirements, and coordinates with internal partners. Identifies operational and compliance trends, supports continuous improvement and client transitions, and provides peer coaching and informal mentoring without formal people-management responsibility.

Lead multiple UKG Pro implementation projects from kickoff through go-live. Manage project plans, timelines, scope, resources, risks, issues, deliverables, and customer expectations. Coordinate cross-functional and virtual teams, facilitate meetings, resolve escalations, manage scope changes, and ensure successful, on-time deployments. The role requires strong leadership, communication, organization, customer consulting, decision-making, and relationship-building skills, with experience managing complex implementations and preferably HCM or SaaS projects.

Lead UKG’s enterprise workforce planning capability, including planning cycles, forecasting, scenario modeling, workforce and labor-market analysis, and executive recommendations. Build analytical models, integrate workforce and financial data, automate planning workflows, evaluate workforce risks, and advise leaders on headcount, hiring capacity, location strategy, restructuring, and talent deployment. Partner across Finance, HR, Talent Acquisition, and People Analytics while developing planning tools, governance, training, and organizational design support.